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Lead Tags

  • Description: Use Lead Tags to instantly categorize and filter leads. Tags are essential for quick segmentation and targeted actions, helping you prioritize your follow-ups.
note

If a tag's Is Modifiable setting is disabled, any attempt by an agent to apply it will generate a Lead Data Change Request for a manager's approval.

  • How to create and manage:
    1. From the Dashboard, navigate to Leads -> Admin Settings.
    2. Click on the Lead Tags card.
    3. Click the + Create button.
    4. Enter a Name, Description, and Color for the tag.
    5. Toggle Is Modifiable if you want to allow editing.
    6. Click Submit to save.
Dashboard

Figure: Lead Tags