Lead Complaint Types

Used in these workflows

• File a Complaint on a Lead
• Take a Complaint Through to Resolution

• Description: Lead Complaint Types allow you to categorize and track issues raised by leads. This helps you identify recurring problems and improve your overall customer experience.
• How to create and manage:
  1. Go to Leads -> Admin Settings.
  2. Find and click on the Lead Complaint Types card.
  3. Click the + Create button.
  4. Enter a Name for the complaint type and an optional Description.
  5. Click Submit to save.

Figure: Lead Complaint Types

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