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Create a Withdrawal

Applies to: Finance Managers, Administrators

Use this function to manually process a withdrawal request on behalf of a customer when needed.

Steps to Create a Withdrawal​

  1. Navigate to Finance > Withdrawals.

  2. Click the Create button.

  3. Select the Customer: with the desired Wallet from the table and click the action button.

  4. Fill in the withdrawal details:

    • Withdrawal Method: Select the withdrawal method.
    • Amount: Enter the withdrawal amount.
    • Currency: Select the currency (usually auto-filled based on wallet).
    • Internal Comment: Add an optional reference note for internal tracking.

  5. Click Submit to create the withdrawal request.

Create Withdrawal

Important Notes​

  • Withdrawals may require manual approval depending on system settings.
  • Ensure the customer has sufficient balance in the selected wallet.
  • Verify the payment method details are correct before submitting.
  • Withdrawal fees may be applied based on the payment method selected.
  • The transaction will appear in the customer's transaction history immediately.

Status Tracking​

After creation, you can track the withdrawal status:

  • Pending: Waiting for approval or processing
  • Completed: Successfully processed
  • Rejected: Cancelled or failed