Account Balance Correction Insights

Applies to: Finance Managers, Administrators

This report highlights accounts where system-recorded balances may need manual investigation and adjustment due to discrepancies.

When is a Correction Needed?

Corrections are rare but may be required after:

• A technical error in trade execution or swap/commission calculation.
• A manual intervention to resolve a client dispute.
• A reconciliation process that identifies a mismatch.

Using the Insights Report

1. Navigate to Customers > Reports > Account Balance Correction Insights.

2. Set Date Range: Use the date picker in the top right to select your desired reporting period.

3. Review Summary Cards: The report displays three key metrics:

   • Positive Balance Corrections: Total amount of balance increases during the selected period
   • Negative Balance Corrections: Total amount of balance decreases during the selected period
   • Total Corrections: The number of balance corrections performed during the selected period

Analyze Detailed Corrections: The "Trading Account Balance Correction Details" table provides a comprehensive log showing:

• Created Date: When the balance correction was performed
• Customer: Which customer's account was affected
• Trading Account: The specific trading account that was corrected
• Employee: Staff member who performed the correction
• Previous Balance: Account balance before the correction
• Updated Balance: Account balance after the correction
• Amount Change: The exact amount of the correction (positive or negative)

Processing a Correction

If a discrepancy is confirmed:

1. Use the Edit Account function
2. See the Update trading Account
3. Confirm the correction
4. Click Update to execute the correction