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Create a Deposit

Applies to: Finance Managers, Administrators

Use this function to manually add funds to a customer's wallet, such as for bonus allocation, balance correction, or manual payment processing.

Steps to Create a Deposit​

  1. Navigate to Finance > Deposits.

  2. Click the Create button.

  3. Select the Customer: with the desired Wallet from the table and click the action button.

  4. Fill in the deposit details:

    • Deposit Method: Select the deposit method.
    • Amount: Enter the deposit amount.

  5. Click Deposit to create the deposit request.

Create Deposit

Important Notes​

  • Deposits are typically processed instantly and added to the customer's balance immediately.
  • The transaction will be recorded in the system audit trail.
  • Verify the customer's identity and wallet information before processing.

Common Use Cases​

  • Manual Payment Processing: Handling offline payment methods
  • Compensation: Providing refunds or compensation for issues
  • Balance Correction: Fixing accounting errors or discrepancies

Status Tracking​

After creation, you can track the withdrawal status:

  • Pending: Waiting for approval or processing
  • Completed: Successfully processed
  • Rejected: Cancelled or failed