Review KYC Documents

Applies to: Administrators, Compliance Officers

This article explains how to find, review, and make decisions on customer-submitted KYC (Know Your Customer) documents for identity verification.

Accessing Submitted Documents

1. Go to Requests in the main sidebar under Customer.
2. Filter Verification requests from Type. You will see a list of all submitted documents.
3. Use the Status filter to show only documents with a Pending status.

Reviewing a Document

1. Click on a document row to expand it. This will show:

   • Customer name and ID.
   • Document type (e.g., Passport, Utility Bill).
   • Date of submission.
   • Thumbnails of the uploaded files.

2. Click on the thumbnails to open a larger view and inspect the document for:

   • Clarity: Is the image clear and all text readable?
   • Validity: Is the document current and not expired?
   • Authenticity: Does the document appear genuine?
   • Matching Information: Does the name and address match the customer's registered profile?

Making a Decision

After review, you have two options:

Approve the Document

• Click the Approve button.
• The customer's KYC status will be updated, potentially moving them to the next Onboarding Stage.
• They may gain access to more features (e.g., higher withdrawal limits).

Reject the Document

• Click the Reject button.
• You must select a reason for rejection from the list configured in TR Settings > Resolutions.
• Add a clear note for the customer (e.g., "The provided utility bill is too blurry to read the address. Please upload a clearer copy.").
• The customer will be notified to upload a new document.

Next Steps

• Approved documents are archived and can be filtered by Approved status for auditing.
• Rejected documents remain in the system with the reason for rejection noted.

Common Issues and Solutions

Issue	Suggested Action
Blurry Image	Reject with reason "Document not clear" and ask for a new photo.
Expired Document	Reject with reason "Document expired" and ask for a valid one.
Name Mismatch	Reject with reason "Information does not match" and ask for clarification.
Wrong Document Type	Reject with reason "Incorrect document type" and specify what is needed.