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Payback Emergency Deposit

Applies to: Clients with active emergency deposits, Administrators

This guide explains the different methods available for repaying emergency deposits within the 72-hour timeframe to avoid penalties.

Repayment Methods​

1. Full Payback by Customer​

Through Client Portal:

  1. Navigate to Funds → Emergency Deposit
  2. Select the active emergency deposit
  3. Click Action Button and click Go to Transfer in Emergency Deposit Details Modal
  4. Transfer the amount from your wallet to settle the emergency deposit
  5. Status will be changed to REPAID_BY_CUSTOMER immediatley
  6. Transaction restrictions will be removed immediately after successful repayment

Payback by Customer

2. Payback by System (Automatic)​

If customer fails to repay within 72 hours:

  1. System automatically deducts the full ED amount
  2. Additional 20% fine is applied to the account balance
  3. Calculation: Total Deduction = ED Amount + (ED Amount × 0.20)
  4. Status will be changed to PAYBACK_BY_SYSTEM immediatley
  5. Transaction restrictions are removed after deduction

3. Full Payback Manual (via CRM)​

By administrators:

  1. Agent receives manual payment from customer
  2. Navigate to CRM → Emergency Deposit under Finance
  3. Find the customer's active emergency deposit
  4. Click action button
  5. Click the Repay button after verification
  6. Status will be changed to REPAID_BY_CUSTOMER immediatley
  7. Transaction restrictions are removed immediately

Payback via CRM

Partial Payments​

How Partial Payments Work​

  • Customers can make multiple partial payments
  • Each payment reduces the outstanding ED amount
  • The 72-hour timer continues running
  • If not fully repaid in 72 hours, the remaining amount incurs 20% fine

Partial Payment Example​

  • Original ED Amount: $1,000
  • Partial Payment 1: $400 (after 24 hours)
  • Partial Payment 2: $300 (after 48 hours)
  • Remaining after 72 hours: $300
  • System Deduction: $300 + $60 (20% fine) = $360

72-Hour Timeline​

Critical Timeframes​

  • Hour 0: Emergency deposit activated, restrictions applied
  • Hour 1-71: Customer can make full or partial payments
  • Hour 72: System automatically settles any remaining amount with fine

What Happens at 72 Hours​

  1. System checks for remaining ED balance
  2. Deducts remaining amount from account balance
  3. Adds 20% fine of the remaining amount
  4. Removes all transaction restrictions
  5. Sends notification to customer
  6. Logs the automatic settlement for audit purposes

Fine Structure​

20% Fine Calculation​

Fine Amount = Remaining ED Amount × 0.20 Total Deduction = Remaining ED Amount + Fine Amount

Fine Examples​

  • $500 remaining: $100 fine, $600 total deduction
  • $1,000 remaining: $200 fine, $1,200 total deduction
  • $2,000 remaining: $400 fine, $2,400 total deduction

Restrictions Removal​

Transaction restrictions are immediately removed after:

  • ✅ Successful full repayment by customer
  • ✅ Successful manual repayment by agent
  • ✅ Automatic system settlement at 72 hours
  • ✅ Any partial payment that brings balance to zero