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Transfers Between Accounts and Reconciliation

Goal: Move funds between a customer's wallets and trading accounts, then confirm the transfer is correctly recorded in the transaction ledger. Who does this: Finance Before you start: The customer must have at least two active wallets or trading accounts (source and destination). Verify the customer's account and wallet details in Trading Accounts before proceeding.

Steps​

  1. Finance Navigate to Finance → Transfers. This view lists all completed and pending internal transfers — fund movements between a customer's wallets and trading accounts. See Transfers & Transactions.

  2. Finance Click Create Transfer. Select the Customer from the search dropdown. Choose the From account or wallet (the source) and the To account or wallet (the destination).

  3. Finance Enter the amount and review the transfer details. If the source and destination use different currencies, the system displays the converted amount using the current configured exchange rate. Confirm the amounts look correct before proceeding. See Trading Accounts for account and wallet types.

  4. Finance Submit the transfer. Click Submit to execute. The source balance decreases and the destination balance increases immediately. The transfer appears in the Finance → Transfers list with status Completed.

  5. Finance Reconcile in the Transaction Ledger. Navigate to Finance → Transactions. The transfer will appear as two entries: Transfer Out on the source and Transfer In on the destination. Search by customer, transaction ID, or date range to locate them. Confirm both entries show status Completed and the amounts match. Export to CSV/Excel if needed for accounting reconciliation. See Transfers & Transactions.

What happens next​

Both accounts reflect their updated balances immediately. The transaction ledger provides a full audit trail — each entry shows the source and destination, amount, currency (with any conversion), processing employee, and timestamp.

To verify: go to Finance → Transactions, filter by the customer and the transfer date, and confirm the Transfer In and Transfer Out pair are present with matching amounts and Completed status.