Withdrawal End to End
Who is involved
Customer, Finance, Admin, and the wallet/account system.
Flow map
| Step | Product | Actor | What happens | Result |
|---|---|---|---|---|
| 1 | AltCore Customer Portal | Customer | Selects withdrawal method, amount, and destination details. | Withdrawal request is created. |
| 2 | AltCRM Admin Panel | Finance | Reviews customer status, balance, KYC stage, method details, and risk indicators. | Request is approved or rejected. |
| 3 | AltCRM Admin Panel | Finance | Processes payout and records the result. | Balance and transaction state are updated. |
| 4 | AltCore Customer Portal | Customer | Checks withdrawal status and transaction history. | Customer can track the payout. |
| 5 | AltTrade Trading Platform | Customer | Trading availability reflects any balance or margin changes. | Customer sees updated account state. |
Detailed docs
- Withdrawal method setup: Manage Withdrawal Methods
- Withdrawal type setup: Manage Withdrawal Types
- Admin finance workflow: Process a Withdrawal End to End
- Withdrawal requests: Process a Withdrawal