Customer Onboarding to First Trade
Who is involved
Customer, Admin, Compliance, Finance, and the trading system.
Flow map
| Step | Product | Actor | What happens | Result |
|---|---|---|---|---|
| 1 | AltCore Customer Portal | Customer | Registers, verifies email, and signs in. | Customer profile is created. |
| 2 | AltCore Customer Portal | Customer | Completes profile fields and uploads KYC documents. | Verification request is available for review. |
| 3 | AltCRM Admin Panel | Compliance | Reviews submitted documents and approves or rejects them. | Customer onboarding stage changes. |
| 4 | AltCRM Admin Panel | Admin | Confirms account types, wallet types, symbols, and permissions are configured. | Customer can use the enabled product modules. |
| 5 | AltCore Customer Portal | Customer | Creates or selects a wallet/trading account and submits a deposit. | Deposit request enters the finance flow. |
| 6 | AltCRM Admin Panel | Finance | Reviews and approves the deposit/payment evidence. | Wallet or trading balance is funded. |
| 7 | AltTrade Trading Platform | Customer | Opens the trading terminal, selects account and symbol, and places the first order. | Customer begins trading. |
What each product does
AltCore Customer Portal owns registration, profile completion, document upload, wallet/account visibility, deposits, and the customer's view of status.
AltCRM Admin Panel owns platform setup, KYC review, customer management, finance approval, permissions, and operational audit trails.
AltTrade Trading Platform owns charting, market data, orders, positions, P&L, and trading account state once the customer is ready to trade.
Detailed docs
- Admin setup: Full platform setup
- KYC setup: Set Up KYC Stages
- KYC review: Review KYC Documents
- Deposit approval: Approve a Deposit Payment
- Trading accounts: View All Accounts